Today’s cities are not yet inclusive for all.
Our global study shows that the digital transformation of cities around the world is making the digital divide worse not better for persons with disabilities and older persons.
The Smart City Digital Inclusion Maturity Model is helping to change that and make cities worldwide more inclusive.
With the support and strategic partnership of Microsoft and with input by global experts, G3ict and its Smart Cities for All global initiative have developed the Smart City Digital Inclusion Maturity Model.
The Smart City Digital Inclusion Maturity Model is a tool to help cities worldwide assess and benchmark their level of digital inclusion and ICT accessibility. The Maturity Model helps clearly evaluate progress towards achieving ICT accessibility and digital inclusion across a broad range of functions that are important to all cities, like procurement, training, and standards, etc. It defines key performance indicators and metrics to support advancing accessibility and digital inclusion. It lays out 5 distinct levels of maturity for digital inclusion and accessibility progress across multiple dimensions that are important to all Smart Cities, i.e. technology, data, culture, strategy, and governance. The Smart City Digital Inclusion Maturity Model supports the development of roadmaps and strategies to grow and mature a city’s commitment to and capabilities on digital inclusion.
G3ict and its Smart Cities for All global initiative is working with partners to use the Smart City Digital Inclusion Maturity Model with cities around the world, including Chicago, Raleigh, Mexico City, and Guadalajara.
Join Us!If your city is interested in defining how it can be both smarter and more inclusive or if your organization or company is working to make cities more inclusive, please contact us at
- G3ict video discussion with city of Chicago and Microsoft about assessing digital inclusion in cities
- Press Release about the launch of Inclusive Innovation for Smarter Cities project
- James Thurston blog post about the Maturity Model and pilots (October 5, 2018)
- Smart Cities for All toolkit – available in 10 languages